Shipping & Delivery

Handled with care,
like your workspace.

Every order is packed with care and shipped in protective packaging. Your workspace deserves to arrive intact.

Free shipping from €200

Metropolitan France — on any order, before promotions

Shipping zones

Where do we ship?

Available

Metropolitan France

  • Estimated delivery: 5 to 10 business days
  • Shipping fee: €4.99 / Free from €200
  • Carrier: Colissimo / La Poste
  • Processing: 1 to 3 business days
Coming soon

European Union

  • Estimated delivery: 8 to 15 business days
  • Shipping fee: €7.99 / Free from €80
  • Carrier: Colissimo International
Coming soon

DOM-TOM & International

  • Estimated delivery: 10 to 20 business days
  • Shipping fee: From €12.99
  • Calculated at checkout based on destination
  • Carrier: Colissimo International
The process

From order to doorstep

  1. Order confirmed

    Payment validated. A confirmation email is sent to you immediately.

  2. Careful packaging

    Your order is packed within 1 to 3 business days in protective packaging.

  3. Tracked delivery

    Colissimo tracking number sent by email. Delivery in 5 to 10 business days.

Our commitments

Every detail matters.

Every product is carefully protected to arrive intact, regardless of the distance, and every shipment comes with a Colissimo tracking number sent by email — your parcel stays visible at every step.

An issue? We resolve every situation within 48 hours, at contact@altowork.shop.

Frequently asked questions

Everything you need to know.

When will my order be shipped?

Orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays are handled on the next business day.

How do I track my parcel?

A confirmation email is sent as soon as your order ships, with your Colissimo tracking number. You can track your parcel directly on the La Poste website.

My parcel is delayed — what should I do?

If your parcel hasn't arrived within the indicated timeframe, contact us at contact@altowork.shop. We handle every situation within 48 hours.

Does the free shipping threshold apply after promotions?

No. The €200 threshold applies to the total order amount before promotions. The shipping fee is €4.99 below this threshold.